When your package travels overseas, sometimes there are delays in shipping. These packages can take up to 6 weeks for delivery. Delivery times are not guaranteed and do not include delays caused by customs or the country's postal carrier.
Tracking for International shipments can be limited. Tracking will show where your package left in the last US port and will not update in the system until your package is with your country’s postal carrier.
Orders shipped outside of the USA may be subject to import taxes, customs duties and fees levied by the buyer’s country. The buyer may be subject to such import taxes, customs duties and fees, which are levied once your package arrives in your country. Import duties, taxes, and charges are NOT included in the item price or in the shipping charges. These are NOT extra shipping charges and they are the buyer's responsibility to pay. We have no control over these charges and cannot predict what they might be.
Customs policies vary widely from country to country. Please check with your country's customs office for more information and to determine what these additional costs will be prior to making your purchase. When customs clearance procedures are required, it may cause delays beyond our original delivery times.
All international orders will have the full value declared on customs forms. We will not refund original shipping charges for buyers that do not claim or refuse items to avoid paying import taxes, customs duties and fees applied by their country. Any non-custom, unclaimed or refused items will be assessed a restocking fee refunded once we have received the item back. Any custom or hand stamped items cannot be refunded.
The link below is a duty calculator that may help calculate import taxes, customs duties and fees. Please keep in mind that it may not include fees from your local postal service.
Registry fees start at $11.75 and up and cover up to $47.33 in merchandise. If you would like to register your item, please contact us prior to ordering to get the correct amount for your country. As per the USPS, this process will slow your order down by 10-12 days if it is registered.
If for any reason, you have provided an incorrect address with your order, please contact us immediately. Once an order ships, the address cannot be changed. Any package that is returned to the studio because of an incorrect or undeliverable address may be re-shipped.