If you’re not completely happy with your purchase, please contact me within 7 days of delivery for instructions on returns. All returns MUST be authorized in order to receive a refund. Unauthorized returns will be returned to sender. I will accept returns on all items with the following exceptions:
- Personalized pieces, unless I made an error.
- Custom orders.
- Worn/used pieces
- Altered pieces
- Sale items
Please securely and carefully package your return. Be sure to include your order number and indicate this is a return with your package. I highly recommend you insure your return package and obtain a tracking number. Items that are lost or damaged during transit back to us, cannot be refunded. At this time your original shipping charges are non-refundable. The cost to ship the item back to us will be your responsibility, unless there was a mistake on our end.
Your return package must be postmarked and mailed back within 14 days of delivery. Pieces that aren’t returned within 14 days may be assessed a 15% re-stocking charge.
Refunds will be issued upon return of the item. If an item is returned and it appears to be used, damaged, altered in anyway, no refund can be given. Returns and refunds take approximately 2 weeks to complete.
E X C H A N G E S
If the item you purchased isn't what you were expecting and would like to exchange it for another item, please contact us within 14 days of the date it was marked delivered. The item must be in the same condition in which it was sent to you, unused and the items cannot be altered in any way. Shipping rates apply to all exchanges to and from our studio.
J E W E L R Y • A D J U S T M E N T S
If the item(s) you purchased is not the correct size or length, you may send your piece(s) back and I will rework the item(s) for your perfect fit. There is a $4.00 reworking fee for each item and shipping rates apply to all reworks. Another option for pieces that are too short are extenders.
O R D E R • C A N C E L L A T I O N
To provide you with the best service and product, requests for order cancellations can only be made within 24 hours of order placement. If your order is in production or ready to be shipped, it cannot be cancelled. In this case, please read our return policy. Custom jewelry orders cannot be cancelled or changed after the order is in production.
