Shop with Peace of Mind! Your order is fully insured so if your package gets lost in the mail or it arrives damaged, your item will be fully refunded.
Our promise to you is that we will ship within the scheduled ship by date but delivery times are estimated and not guaranteed. The only shipping method that guarantees delivery time is express mail.
Please verify the shipping address is correct during check out as this is the address your package will be mailed to. At this time, we cannot be responsible for any packages that aren’t received due to an incorrect address provided during check out. During check out, you select your shipping method of standard first class, priority or express. Standard shipping is the default method, if you’d like to upgrade to priority or express, click on the drop box and select. If priority mail shipping is NOT selected all items under 13 ounces will be mailed Standard First Class via USPS with insurance, delivery confirmation and tracking information. You will receive an email when your item has been shipped and you may track your package.
At this time, we cannot be responsible for packages that the USPS service has marked delivered by your local carrier but were not received or packages that were marked undeliverable because the incorrect address was entered during check out. We will do whatever we can to help you locate your lost package but you will need to make contact with your local carrier for further assistance. Any packages that are returned to the studio with note of returned to sender, refused, or undeliverable packages will be processed as a return and refunded, less a 15% re-stocking fee and any shipping charges that were incurred.
If you purchased multiple items via separate orders, your items will be shipped separately unless you contact us and instruct otherwise.
E S T I M A T E D • T R A N S I T • T I M E S
Shipping to Hawaii
Standard first-class mail – 1-2 days
Priority mail – 1 day
Express mail – 1 day, guaranteed
Shipping to USA:
Standard first-class mail - 5-7 days
Priority mail - 3 days
Express mail - 2 days, guaranteed
Shipping International: delivery times are not guaranteed and do not include delays caused by customs or the country's postal carrier.
Standard first class mail - 2 to 6 weeks
Priority mail - 6 to 10 days
Express mail - 3 to 5 days, guaranteed
D A M A G E D • I T E M S
Although we do our best to package your items safely and securely, accidents do happen. In the event your item does arrive damaged, please keep the original box and contact us IMMEDIATELY with a detailed description of the damage, photos of the damaged item and box. We will file a claim with the insurance company to make sure your item is refunded as quickly as possible. Hold onto the damaged property until the claim is resolved, or your claim will be denied.
L O S T • I T E M S
Please be aware that sometimes there are postal delays with the USPS and because your item is coming from Hawaii, delivery can sometimes be delayed. If you have not received your item within two (2) weeks for domestic and six (6) weeks for international, please contact me as your order is insured and refundable if not received and not marked delivered or undeliverable. Also note that lost packages do have a “waiting” period before a claim may be filed. For domestic orders (USA) it’s 45 calendar days and for international (Non-USA) it’s 65 calendar days from the date the package was accepted into USPS system. All packages must be deemed lost by the USPS before a refund can be given. All lost package claims must be made within 120 days from the shipment date. Once that time has passed, no claim can be made.
